As well as the repair services that are offered to the public, we
also have the expertise to do the repairs that are under warranty with
certain manufacturers and retailers. These companies first require
that you contact them to explain your situation so that they may give
you your authorisation number (RA). We will then be able to bill the
repairs to the company’s account.
The repairs that are not guarantied by the manufacturers or the retailers
will be directly billed to you and are payable within 30 business days
after the repairs are done (this requires that you open an account).
The repair fees are based the hourly fee of 35.00$ an hour. To this,
we add the cost of the required materials.
We guaranty a maximum delay of 10 business days from the moment we
receive the article and the return shipping date.
The transportation fees are at your expense except for the repairs
that are under guaranty by a third party and that you have acquired
the authorisation number (RA).
The shipping of the articles will be done as you will have specified
on the repair form (which is to be sent back by mail or email) or
by regular mail with an insurance and signature. The transportation
fees
will be marked on your bill. If you have to send us some merchandise,
please follow the procedures that are indicated at the bottom of
this page.
For further information, comments or suggestions, contact us by telephone
at (514.522.1668) or by fax (514.522.0924) or drop by our boutique/workshop.
• The name of the boutique
• The complete address
• The telephone number
• The fax number
• Your name
• The number of articles as well as their description
Ex: 1
Helly red coat
• A precise explanation of the needed repairs
Ex: A hole on the left sleeve or the zipper is faulty
N.B. In order to help us find the needed repairs, please indicate
the needed repairs with a sticker or a tie rap.
• If an article is covered by the manufacturers or
retailers warranty, identify the company and its authorisation
number (RA).
• If you would like to have an estimate of the cost
of the repairs, please indicate it and we will contact you upon reception
of you article.
• Indicate the means of transportation you wish for
the return of the article (if it differs from the one you
indicated on the repair form you filled out).
• If the client has a retailer’s warranty (where
the repairs are billed to the boutique) and would like to accelerate
the transportation process; the retailer can send the customer directly
at our boutique/workshop as long as the retailer gives the client
the required claims slip.
• If the client is responsible for the needed repairs,
we would greatly appreciate it if the retailer would give our Name
and address to the client.
Looking forward to working with you and
to answer
your needs in repairs or other!
The De Fil en Montagne team!
